Terms and Conditions
Due to EU restrictions on cross border sales of tobacco we currently only supply to the United Kingdom. Sales of tobacco products to the USA are prohibited by the credit card companies.
This website, established under the www.sharrowmills-online.com, www.sharrowmills.com and www.sharrow.me URLs and associated catalogues, is operated by Wilsons & Co. (Sharrow) Ltd. References to Wilsons, Wilsons & Co., Sharrow Mills and ‘we’, ‘us’ and ‘our’ shall be deemed to be references to Wilsons & Co. (Sharrow) Ltd. References to ‘you’, and ‘your’ shall be deemed to be references to persons placing an order via the www.sharrowmills-online.com website, as well as for telephone or postal orders. These terms & conditions also cover our catalogue(s), emails and any other associated promotional activity.
When you place an order with us it will be deemed that you have read, understood and agreed to these Terms & Conditions. If you are unhappy with any part of these terms and conditions, you should contact our Customer Support before placing an order with us either by emailing firstname.lastname@example.org or by phone or post at the number or address given below.
By placing an order through our website you are making an offer to Wilsons & Co. to purchase the goods outlined in your order upon the terms described in your order.
When you place an order, we will require your name, email address, credit/debit card, phone and address details. We may also require age verification. This information is required in order to process your request or inform you of acceptance of your order. A contact phone number is needed so that we can get in touch if there is a problem with your order. We may, unless you inform us otherwise, provide our couriers with your contact phone number in case they need to reach you to arrange the delivery of your order.
After placing an order online, we will provide you with confirmation that your order has been received but this is not confirmation that your offer to buy the items has been accepted. Our contract for the sale of our products will only exist once an order has been accepted, processed and dispatched to you.
Please note that we will not be able to meet any obligations as a result of the following reasons:
- If the product you ordered is out of stock.- We are unable to authorise your payment.- If it is identified that there is a product description or pricing error.- If customers do not reach any order criteria outlined in the Terms & Conditions.- If our delivery companies are temporarily unable to deliver due to exceptional conditions that are beyond our control including hazardous weather and accidents.
Please note that if you are paying by cheque, on rare occasions items may sell out whilst the cheque is being cleared. Where this occurs, we will reissue a cheque for the amount.
Should there be an issue with your order, one of our Customer Support team will contact you either by phone or email. If we have issues authorising payment we will contact you via email or phone and you will have 48 hours to respond. Failure to do so will result in your order being cancelled.
Wilsons & Co. reserve the right to reject any offer of purchase by you at any point. Please note that whilst we will make every effort and reasonable care to keep your order details and payment secure, we cannot be responsible for any loss you may suffer if a third party procures unauthorised access to any information that you supply when accessing or ordering from the Wilsons & Co. website.
When placing an order you will be added to our Catalogue mailing and email list. However should you wish not to receive mailings, please inform our Customer Support team and they will remove you from our Catalogue list. You can remove yourself from the Email list by amending your email preferences via the link at the bottom of each email.
International Delivery is available on certain products. Delivery is charged in accordance with the size and destination address of the order as per the delivery cost at the time of order. However, should the volumetric weight be heavier when the parcel has been parcelled up we may ask for additional funds to cover the cost of the delivery.
Please ensure that you check all items on receipt, as faulty or damaged items must be reported within eight working days of receiving the parcel.
Website and Catalogue Product Pricing & Descriptions
Every product bought is sold subject to its product description which outlines any further specific conditions that relate to that product. This is including, without restriction, terms and conditions regarding approximate delivery dates/ times, warranties, after-sales support and guarantees.
We undertake all reasonable care to ensure that all the details, prices and descriptions of products in our catalogues and on our website are accurate at the time when they are either entered onto our system or printed. Whilst we endeavour to keep the website as up-to-date and accurate as is possible, there may be very rare occasions when the information on the website (including product descriptions) at a certain time may not reflect the position exactly at the point an order is placed. We do not give any warranty as to the accuracy or completeness of the information and cannot be responsible for any errors or omissions or for the results arising from the use of such information. Please note that we are unable to confirm the price of a product until your order is accepted in line with our order acceptance conditions. We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, specifications and descriptions of products on this website and in the catalogue are solely to provide an approximate idea of the goods they describe and do not form part of the contract between you and us and are not intended to be binding. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products.
Goods are faulty if they are received damaged or where a manufacturing fault occurs within 30 days of purchase; however this does not include the results of normal wear and tear. For electrical items, there may be extended guarantee through the manufacturer. Please refer to the original product packaging for more information.
Sale Price Adjustment Policy
Wilsons & Co. is happy to offer a Sale Price Adjustment on items purchased up to seven days prior to the start date of the sale. The same item must still be available at the time of your request and before any sale price adjustment can be made and the difference will then be issued in the form of a credit note which is valid for 1 year.
We are unable to offer a price adjustment on items originally purchased in a sale or on any special promotion items that are temporarily reduced in price. Once an item has been purchased at a discounted sale price, no price adjustment will be offered should the item be further marked down.
If you are not happy with products you have chosen and received, you are entitled to cancel this contract if you so wish under the Distance Selling Regulations, provided you exercise your right no longer than eight working days after the day on which you receive the products (excluding made to order/ personalised items). Please note however that we pride ourselves on our commitment to the highest levels of customer service and will consider every situation on a case by case basis, subject to the situation, after this period.
Should you wish to cancel your order prior to dispatch, please contact our Customer Support team on email@example.com or 0114 266 2677. Alternatively, you can inform us by posting the notice to our address below or faxing us on 0114 267 0504. Please note that there may be occasions when a cancellation request is received after an order has been processed and dispatched, particularly if we are notified by post. If your order has already been dispatched we will be more than happy to offer you an exchange or, if you wish, a refund provided that the products are returned complete and in a reasonable condition. Where possible we would ask that you return the items with the original packaging. Please note that, with the exception of faulty items or goods damaged in transit, we are not responsible for return postage. Where goods are delivered to a third party you will need to be able to return the goods you ordered to us to be able to exercise this right.
Items Not Received
If you contact us to say that you have not received your order we will require you to sign a non receipt form before we can resend your order. This can be sent via email or by the post and must be received back within 7 days.
Returns Policy & Making Returns
In the unlikely event that a parcel arrives damaged or faulty please contact our Customer Services team on 0114 266 2677 (Monday to Thursday 9am to 4pm, Friday 9am to 2pm) or by email at firstname.lastname@example.org so we can arrange a replacement, exchange, or refund for you.
If you wish to return an item, with the exception of personalised products, we need to receive it back into our warehouse within twenty eight days of receipt for a refund or exchange. We ask that you please return the items where possible with their original packaging. This does not affect your statutory rights. As the goods are your responsibility until they reach our warehouse please ensure you package your return to prevent any damage to the items or boxes.
With the exception of faulty and damaged goods we are not responsible for the return postage and do advise that you obtain a certificate of postage in case the parcel fails to reach us.
If an item is returned to us outside of the twenty eight day time frame or is in a non re saleable condition a credit note will be issued at the discretion of Wilsons & Co.
If you wish to cancel your order and return it to us, under the Distance Selling Regulations, you must let us know within eight working days of receiving your parcel. This can be done by calling our Customer Services team on 0114 266 2677 or via email at email@example.com. You will then need to return the whole order to us, at your own expense, if you have already received it. Once we receive the whole order back we will issue a full refund including the original delivery charge paid. Please note this does not apply to the personalised items which cannot be returned unless faulty or damaged.
Please see above for information on our Returns Policy. With the exception of faulty items or goods damaged in transit, please note that we are not responsible for return postage.
Large Items: Please note that large unwanted items will need to be collected by one of our couriers (the £16 per box cost for this will be deducted from your refund, with the exception of faulty or damaged items) – simply call 0114 266 2677 during office hours and our Customer Query team will be able to advise you. The courier does not offer timed or weekend collections and unless a safe and secure location can be specified someone will need to be in when the collection takes place.
Smaller items: Once you have contacted us, please ensure that you include a Returns Slip with your contact and order ID details within the parcel and return your parcel, using Royal Mail, to:
Wilsons & Co. (Sharrow) Ltd., Sharrow Mills, Sheffield, S11 8AD
We recommend that you obtain a Certificate of Posting in case for whatever reason the parcel(s) fails to reach us.
Should you wish to return a non faulty item from outside of the UK, excluding the Channel Islands, Isle of Man and Northern Ireland, you will be responsible for the return postage.
Please note that only one promotional offer can be used at any one time and any Promotion Codes are not valid during Sale Periods, on items in our Sale Room or on any gift vouchers. All promotional codes remain the property of Wilsons & Co. and we reserve the right to stop or remove a promotion at any time without prior warning. Although we will instruct affiliate windows to remove offers or promotions from their sites when they are no longer valid we can not be responsible for the failure to do so.
Disclaimer & Limitations of Liability
Wilsons & Co. does not look to exclude or limit liability for personal injury or death arising from its negligence or that of its employees, agents, members or directors or for any misrepresentation that is fraudulent.
To the utmost extent allowed by law and save as provided above, neither Wilsons & Co. nor any linked company shall be liable to you by reason of any representation, or any implied condition, guarantee, or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Wilsons & Co. or any of its employees, agents, members or directors or otherwise) for any indirect special or resultant loss or damage (including but not limited to loss of profit or loss of saving), expenses, costs, or other claims for compensation whatsoever which arise out of or in connection with the use of the Wilsons & Co. website, the supply of the products or their use of resale by you).
These limitations of liability, as outlined here, shall apply equally for the benefit of Wilsons & Co. and any other linked company as if references to Wilsons & Co. included references to each linked company.
Whilst we try and do everything reasonable to try and keep the information on this website up-to-date and correct, Wilsons & Co. do not give any warranty to its completeness or correctness and Wilsons & Co. cannot be held responsible for any omissions, errors or for any resulting implications from the use of this information.
Wilsons & Co. make all reasonable effort to ensure a reliable and fast service but we do not guarantee that your use of this website will be free from interruption or errors and cannot be held responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto computer systems.
In addition, Wilsons & Co. cannot be held responsible or liable for your use of any websites that are accessible from this website as we do not have any control or responsibility for these. Any such links should not be viewed as an endorsement or an affiliation with Wilsons & Co.
Copyright & Trademark
All the content of the pages on the website (including pictures, logos, photographs, copy and other materials) represent the copyright or registered trademark of Wilsons & Co. or its technology providers or their respective owners. ALL RIGHTS RESERVED. The modification, copying, circulation, reproduction, or incorporation into any other work of part of or all of content available on the Wilsons & Co. site is forbidden, with the exception of:
Copying, printing (solely one copy) or downloading extracts of the content of the website for the sole purpose of using the website in good faith for placing an order with Wilsons & Co. or for non-commercial purposes.
The complete liability of Wilsons & Co. under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.
Wilsons & Co. will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.
Wilsons & Co. may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific written permission of Wilsons & Co.
No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.
Territory and Law
The use of this website and these Terms and Conditions are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.
This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.
Wilsons & Co. (Sharrow) Ltd.
Sharrow Mills, Snuff Mill Lane,
Sheffield, UK. S11 8AD
Tel: +44 (0)114 266 2677
Fax: +44 (0)114 267 0504
Registered in England and Wales No. 2805993. Registered office: Sharrow Mills, Snuff Mill Lane, Sheffield, S11 8AD. VAT Number: GB600198571.